“Can I have your date of birth, please?”
November 14th, 2008 by David
I got a call from some company about my credit card. I happened to know why they were calling (direct debit form had gone missing, but I had sorted it out the day before), and when the person on the phone (very nice man) asked for my date of birth I got a bit annoyed.
Why would I give out this information to whomever happens to phone me? They could be anyone. If I phone them, it’s different, but with these calls coming from who knows where, what are the chances that the information I blithely hand over gets misused? They cannot give you any information about why they are calling until you answer security questions, but I am not about to answer unless I know why they are calling.
There is a practical point to this - the questions they ask would, in theory, give them the answers to the other security questions on my other bank and similar accounts. It’s always date of birth and mother’s maiden name. With my credit card having recently been the subject of an identity theft attempt, I am a little paranoid.
So I decided to have some petty and meaningless fun.
“Date of birth? 11th November 1935.” No, I am not 73 years old. Well spotted!
“Ah, sir, can I ask for your mother’s maiden name?”
“Jones.” It isn’t.
“Do you have a password on this account?”
Yes, I do. No, I am not telling you. “Yes. It’s pederast.”
“Ah, sir, can you confirm the credit limit on your card?”
“Of course. £55,000.” Yeah, that’s likely.
Silence.
“Ah, sir, I cannot proceed.”
“Oh well, that’s a pity. Send me a letter, then.”
Pause.
“Send you a letter?”
“Yes! Bye!”
Petty, but fun.
Just as a point to note, it is worth asking your bank/ credit card company etc to change the entry under “Mother’s Maiden Name” (which is so easy to find out it’s laughable) to a random string of numbers and letters. Works for me.